adobe acrobat 9 pro unable to connect to the internet

Connection timeouts due to firewall settings.

See Adobe Genuine Software for more information.Īn Internet connection is not detected. Adobe blocks serial numbers that are not issued by Adobe or are issued by an unauthorized seller or counterfeit software for fraudulent use. You may only realize that the serial number has been blocked when you try to install or reinstall the software.

If you receive this error message while trying to install Creative Suite 6, the serial number you are using is not valid and has been blocked by Adobe. 'The serial number you have entered is invalid' 'The serial number you have entered is revoked' If this doesn't resolve the issue, see Resolve connection errors to reset your host file. Please connect to the Internet or adjust your clock and try again.”Įnsure that you’re connected to the Internet and your computer's date and time are correct. “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. “Please connect to the Internet and retry.” Product activation is required to use this product.” See Troubleshoot when Creative Cloud apps ask for serial number. You don’t need a serial number for the Creative Cloud app. I thought I didn’t need a serial number for Creative Cloud.” “I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. If you receive an error message, find your error and its recommended solution in this table. “I’m unable to sign in to Creative Cloud or launch a Creative Cloud app.”Įnsure that you’re connected to the Internet, and try again. Learn more about the ' Activation limit reached' or ' Sign-in failed' error. This serial number has already been activated on 2 computers.” Let us know the update on this, and if you have managed to find the solution to this issue then please help us with your findings.For. We request you to turn back on after testing it. Note: Permanently disabling security settings is not recommended. If you have the latest version already installed, then you may change the Acrobat's security preferences.Īcrobat>Edit>Preferences>Security (Enhanced)> Uncheck 'Enable Enhanced Security'>OK.

Open Acrobat>Help>Check for update DC Release Notes - Release Notes for Acrobat DC Products If not, then you may first check whether your application is up to date or not.Since you have checked the web interface of Adobe Document cloud and its working fine, then there shouldn't be any issue accessing the Adobe Sign service through the desktop application itself.Īre you still looking for the resolution to this problem, or it got resolved with the latest patch of Acrobat DC? I apologize for not being able to reply to your previous message on time.

Adobe acrobat 9 pro unable to connect to the internet