For example, if a user sets herself as Do not disturb, her presence will remain as Do not disturb even if she attends a meeting or answers a call. When a user selects a specific presence state, it takes precedence over any app activity update. The user can override this status in the UI by manually setting states, which have some expiration time. The way presence works for most users is motivated by the events in the calendar or device events, such as a call. For more information, see Create a Call Queue in Microsoft Teams. People who have priority access can contact the user even when the user's status is set to Do not disturb.Ĭall queues can use presence to route calls to agents. Users can add people to their priority access list by going to Settings > Privacy in Teams. If the recipient blocked the caller, the call won't be delivered and the caller sees the recipient's presence as Offline. Users receive calls in all presence states except for Do not disturb, in which incoming calls go to voicemail. If a user state is set to Do not disturb, the user will still receive chat messages, but banner notifications aren't displayed.

If a user is offline when someone sends them a message, the chat message appears in Teams the next time the user is online. Users receive all chat messages sent to them in Teams regardless of their presence state. On a mobile device, your presence status changes to Away whenever the Teams app is in the background. Your current presence state changes to Away when you lock your computer or when your computer enters idle or sleep mode. Focus mode will display as Do not disturb in other products. When you're in focus mode based on your calendar, Focusing will be the state people see in Teams. For users that have their mailbox hosted on-prem, presence delays of one hour (maximum) are expected.Īpp-configured presence states are based on user activity (Available, Away), Outlook calendar states (In a meeting), or Teams app states (In a call, Presenting).

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